FAQ
Ordering & Payments
1. How can I place an order?
Simply browse our collection, select your favorite pieces, choose the size, and click ‘Add to Cart’. Proceed to checkout to complete your order securely.
2. What payment methods do you accept?
We accept all major credit and debit cards and Apple Pay through Stripe.
3. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer support team within 24 hours of placing your order at hello@pizsistore.hu
Shipping & Delivery
4. Do you ship internationally?
Yes! We currently ship across Europe. Shipping costs and delivery times vary depending on your location, please see the details on our Shipping page.
5. How long will it take to receive my order?
Standard delivery typically takes 5-15 business days within the EU. You’ll receive a tracking link once your order is dispatched.
6. How much does shipping cost?
To see the shipping rates based on your country of origin, please visit our Shipping page.
Returns & Exchanges
7. What is your return policy?
We offer 14-day returns on unworn and unwashed items with original tags attached.
8. How do I start a return or exchange?
Contact our customer support team at hello@pizsistore.hu
9. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Sustainability & Materials
10. What materials do you use?
Our sleepwear is crafted from high-quality, sustainable fabrics mainly GOTS certified organic cotton.
11. Where are your products made?
All our products are ethically made in Hungary by skilled artisans who are paid fair wages.
12. How do I care for my sleepwear?
We recommend washing your sleepwear on a gentle cycle at 30°C and air-drying for the best care and longevity.
Account & Support
13. Do I need an account to place an order?
No, but creating an account lets you track your orders and enjoy a faster checkout experience.
14. How can I contact customer support?
You can reach us via email at hello@pizsistore.hu or through our Contact Us page.
15. Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our website.
Other Questions
Didn’t find what you were looking for? Contact us at hello@pizsistore.hu, and we’ll be happy to assist!